Wednesday, January 11, 2012

Great Customer Service From Independent Records and Video

I ordered a Robyn Hitchcock and the Venus 3 CD before the New Year and this arrived in the package, along with a sampler and an EP by Umphrey's McGee.

This is the kind of customer service that builds reputations, and I would be remiss if I didn't emphasize how cool it is to be treated well.

In my last post, I talked about how awful it was to go to Let it Be records in Minneapolis, and I should point out that they used to have (at least) two locations. I don't remember ever being treated decent in there and it's not like I go in and try to do anything other than shop. I rarely ask questions--I just browse the stacks and get what I want.

Now, at the same time I was going into Let it Be, I was shopping in every independent record store in the Twin Cities area. Every single one of them. In the days before the Internet, you had to use the phone book and a map to find these places. And I used a phone book and a map to find them. So, despite shopping in all of these different stores (except for The Electric Fetus, which was a joke of a store and catered to mainstream classic rock customers), I never had occasion to complain.

And, believe me, I know what complaints were in those days. I worked at Title Wave in two locations before it was snapped up and absorbed into the Hollywood Video family of stores.

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